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The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. To sell tickets, a Seller lists the tickets in the Site database. . 6.6 No Agency. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. I was promised a refund. I haven't received an email confirming my order. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Otherwise, avoid!!! Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Can I pick up my tickets instead of having them shipped? To open a dispute: 1.Log in to your PayPal account. Mtley Cre Concert Tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. . 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Instead, it sat on your $2,031. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. drug injury lawsuits and product liability lawsuits. Top Class The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Provide the information they might require. 3.Click Dispute a Transaction. We will contact you. Hombres G Tickets. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. 2.2 Registration. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. The good date is 9/11/21, but the relisted my tickets for 9/21/21. I'm at the point that a class action . About Us They will not give me any explantion for this. Eric Clapton Concert Tickets. 2.9 a) Exception to Sellers Obligation to Confirm. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Join The National Math and Science Initiative Class Action, Today! Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Additional information can be found in our FAQs and on the ticket details pages. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. 3. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. I have lots of interesting documentation. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). What is the viagogo complaint handling process? Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Dial +1 (866) 788-2482. You also agree not to separately contact the Buyer at any time for any reason. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. contends that Viagogos action is in direct violation of the companys stated policy. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Please add me to this list as I am almost 100% sure I got scammed. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. You can add me too. viagogo is a global online marketplace for live sport, music and entertainment tickets. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. "If it's been canceled, chances are you're . OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Case Name & No. 1. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. As well as charged me double the amount. Which? No further contact on future rescheduled date since October 2020. You will receive an email notification from Viagogo explaining the same. 3.2 Other Information. If the event . For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Can Australians join in? But to her frustration, Viagogo claimed the refund could take several months. Piggyback tickets may not be sold in the same listing. Note that Your payment may be withheld if you violate this clause. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. All sales and bids are final. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. This does not prevent us from varying these terms without reference to them. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. After realising the scam and contacting them, they made it very clear that they will not refund or . Viagogo will keep saying they already paid you but they will never show you the proof of payment. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. What We Do. Elton John Concert Tickets; Andr Rieu . 2.16 Claims under the viagogo Guarantee. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Note that this is separate from any Tax viagogo is required to charge on its fees. Arctic Monkeys Tickets. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. I must have sent countless emails and phone calls. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 2.17 Season Cards. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Actions does not process claims and we cannot advise you on the When Your Event is Canceled or Postponed. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). says firm changed policy to deny refunds if tickets can be used in 2021. Received Refund in full for cancelled concert. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. When We receive an offer by bank transfer, We will check to see if the bank account is valid. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. 2.14 Substituted Seat Locations.