Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections. Visit tsa.gov for more details. Coast Guard during which almost an entire day is spent by Coast Guard personnel examining our lifesaving, nautical and other operating systems including observing mandatory emergency lifeboat drills. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. Budget your payments over time, with the convenience of a single set-up and the ability to opt out at any time without penalty. Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Changes or cancellations may be made online up to 3 days prior to your scheduled cruise departure date. Finally, the 24 hour package is valid on one device for a 24 hour period. We seek, to the extent feasible, to accommodate guests with disabilities. Guests without a jacket and tie have always been allowed in fine dining restaurants, so this is not a policy change. A If you are using an Apple Safari browser, you may need to upgrade to a newer version of Safari or install a Firefox browser. Health Protocols page and FAQs. Accessible bathtub only: Suites SC6175 & SC6164 Fully Accessible Single Side Approach The bed can be converted upon request to 2 twins if full compliance is not needed. Travelers' diarrhea (TD) is the most common illness affecting travelers. Any excess deposit will be refunded to you at the end of the cruise. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. Once onboard guests can upgrade to Premium, a higher service level package or to multiple devices. Preparing for your Holland America Line cruise is now easier, faster and more convenient. She is a self-confessed thrill seeker, obsessive planner, and over-packer. You must have a Holland America Line account to complete your purchase. The Centers for Disease Control have put together two short videos to make your travel safe and more enjoyable. Q I have not received the e-mail notification for my Express Docs. Shore excursion vouchers will be delivered to your stateroom on the day of embarkation. On sailings that require other vaccinations, such as Yellow Fever or Malaria, it is important to obtain your vaccinations in time for them to take effect (6-8 weeks) prior to sailing. Thus, it may be necessary for Holland America Line to make alternate transportation arrangements such as a sedan vehicle. Add in the TV shows, though, and She-Hulk is the. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed. Pamper yourself with one of many signature spa treatments or salon services at the Greenhouse Spa & Salon. For a list of enhanced protocol sailings please download theEnhanced Protocols PDF. FOR NON-U.S./NON-CANADIAN CITIZENS: Holland America highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. While the speed of an individual cruise ship might be enough to stream movies, you might end up going through your available bandwidth quickly. Access all the sites and apps* in the other two cruise WiFi plans, plus make audio and video calls. If you were unable to complete Online Check-In prior to your travel, please allow sufficient time to complete the immigration questionnaire (one per person) at the pier. At Club HAL Kids ages 3 to 17 can enjoy an array of exciting activities and entertaining events while supervised by professionally trained staff. Each Holland America Line ship has a double hull and is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact. Queen-size bed: Vista suite, Signature Suite1, King-size bed: Signature Suite1, Neptune Suite, Pinnacle Suite, Sofa/Murphy bed for one extra guest2: Signature Suite, Neptune Suite1, Sofa/Murphy bed for two extra guests2: Signature Suite1, Pinnacle Suite, Spacious verandah: Vista Suite, Signature Suite, Neptune Suite, Pinnacle Suite, Floor-to-ceiling glass doors: Vista Suite, Signature Suite, Neptune Suite, Pinnacle Suite, Large sitting area: Vista Suite, Signature Suite, Neptune Suite, Pinnacle Suite, Whirlpool bath: Vista Suite1, Signature Suite1, Neptune Suite, Pinnacle Suite, Complimentary mimosa with in-suite breakfast: Neptune Suite, Pinnacle Suite, Complimentary laundry, pressing and dry cleaning: Neptune Suite, Pinnacle Suite, Welcome glass of sparkling wine at dinner on embarkation day: Neptune Suite, Pinnacle Suite, Premium in-room dining breakfast menu: Neptune Suite, Pinnacle Suite, Premium bathrobes: Neptune Suite, Pinnacle Suite, Exclusive tote bag: Neptune Suite, Pinnacle Suite, Suite Amenities and Complimentary Services, Binoculars for use during your voyage: Vista Suite, Signature Suite, Neptune Suite, Pinnacle Suite, Fresh flowers:Neptune Suite, Pinnacle Suite, Choice of firm, medium or soft pillows: Vista Suite, Signature Suite, Neptune Suite, Pinnacle Suite, No-host mini-bar: Vista Suite, Signature Suite, Neptune Suite, Pinnacle Suite, In-suite coffee/espresso machine: Neptune Suite, Pinnacle Suite, Bose SoundLink Mini Bluetooth audio system: Neptune Suite, Pinnacle Suite, Cocktail party with the Neptune Lounge Concierge: Neptune Suite, Pinnacle Suite, Club Orange private dining venue: Neptune Suite1, Pinnacle Suite1, Breakfast in the Pinnacle Grill5: Neptune Suite1, Pinnacle Suite1, Priority check-in/disembarkation: Neptune Suite, Pinnacle Suite, Priority boarding for tendered ports: Neptune Suite, Pinnacle Suite, Priority dining and seating requests: Neptune Suite, Pinnacle Suite. Norwegian Cruise Line Norwegian Cruise Line offers a variety of cruise ship internet packages. Express Docs are a part of our ongoing commitment to environmental stewardship and conservation. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. Be sure to bring your running or aerobics shoes, swimsuit and a cover-up (for lounging, if not for warming up). In Port To Table, experience the culinary story of the region through live cooking demonstrations. Generally, the ship is subject to certain government procedural requirements upon arrival. Keep it with you at all times and remember to leave all medication in its original container. A You may print either in color or black and white. ), Jonathon is the tech guy behind CruiseportAdvisor.com. One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. These Holland America Line cruises in 2021 to Alaska are available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the . Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Additional quantities may be entered, although they will be subject to duty and IRS taxes. @ciabelle when onboard, there is a messaging facility on the Navigator app that is free to use. Clearing your browsers cache and cookies may also correct the issue. There is free access to the Disney Cruise Line Navigator app, which is also accessible to view other data packages. For guests with life-threatening food allergies, we ask that guests provide detailed information to ourGuest Accessibility Department by completing a Special Requirements Information (SRI) Form. To help maximize the cruise experience for our guests who are deaf or hard of hearing, Holland America Line has made the following items available: For individuals using a wheelchair or scooter, accessible route maps for each ship are available by selecting the links below: Eurodam Additionally, unlimited internet is available through Celebrity's "Go Big, Better, Best" (GBBB) fare bundles. There is step up into bathroom, threshold into the shower, and standard interior and exterior door sizes. From what you and Bruce said, it appears the latter is the case. Guests can purchase voyage-long or daily plans onboard via the cruise lines Navigator app. Free printable luggage tags are available at the Online Check-In start page. Certain apps, a variety of service options, port of call, and destinations along your cruise can all impact the internet service on a ship. The rate is $US16.00 per minute and billing begins at the time specified. Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made prior to the cruise final payment due date. We have sailed enough on HAL to be 5-star and have never bought their package. Mobile Phones: Passengers can make and receive calls and use data on mobile devices while the ship is at sea via a satellite connection. There are three packages available, all with varying levels of data available: Social allows you to access popular social sites and apps, but may not allow for streaming or audio/video calls $14.99/day, Surf the most popular option which allows for broader internet surfing including news and sports sites, accessing your e-mail, but also may not allow for streaming or audio/video calls $24.99. Please note: No refund or allowance can be made to any guest who might, for any reason (including medical), cancel, deviate from, or otherwise not utilize all of the services scheduled to be provided by any excursion. Holland America Line does not recommend storing medication in any mini-bar. You will need to provide proof of current vaccinations for the animal. The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss. Staying in touch with fellow passengers at sea, and friends and family on land is easier than ever. Our exclusive Explorations Central programming unlocks the history and culture of each destination with engaging presentations and captivating performances. Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. These audits include both total ship and focused audits. All onboard Internet usage is subject to Holland America Line standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Facilities include: For rejuvenation through exercise, Holland America Line spas offer fitness classes to help you achieve optimum health and vitality. Its best not to bank on it. A Express Docs are provided for all cruise products, including Land+Sea Journeys. For activities and programs for children age 3-17, please refer to the CLUB HAL YOUTH PROGRAM section. Nope, we were logged into Navigator with separate Mariner accounts. On Grand Voyages, many gentlemen choose formal attire. The base Surf Wi-Fi package included with Have It All includes access for one device for each of Guest 1 and 2 on a booking. For information regarding bringing your own alcohol, please refer to the 'Can I Bring Alcoholic Beverages Onboard?' What follows is a breakdown of the advertised services around Wi-Fi by the cruise line and previous cruiser insights on these services for many cruise lines sailing vacationers are considering. SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. Payment of any fines levied is the responsibility of the individual guest. The activity icons that appear at the beginning of each tour description provide a general idea of the level of activity to expect. Finally but maybe most importantly, our onboard management teams, starting with the Captain, conduct regular inspections and self-audits throughout the entire ship. They'll save you up to 25%. Holland America Line is introducing the new "Have It All" premium package to its fare options starting on April 21, 2021. U.S. Department of Transportation Cruise Line Incident Reports. 3 Whirlpool baths are not available in Signature or Vista suites on Nieuw Statendam or Rotterdam, or in Vista suites on Koningsdam. You have the option to choose what day of the month you would like your credit card to be charged. From time to time, guests encounter transportation delays in getting to their cruise ship. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate. When embarkation commences, our previous sailing guests will have just disembarked and we will still be in the process of preparing the vessel for your cruise. Please note that wheelchair lift vehicles are not available in some ports. Fees: The Social plan starts at $36 for a three-night cruise, and does not include access to other websites or apps. For questions about your service or about billing, please contact your home network customer service. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items.